FAQs

GENERAL INFORMATION

How do I contact Customer Services ?

You can contact us in one of the following ways:
Email: sale@vennhealthstore.com
Online: Via our contact us form
9am – 5.30pm Mon-Thu, 9am – 5pm Fri GMT
If your question is regarding an existing order, please include your order number.

How do I use this website?

The Vennan Health Store  website has been designed with you in mind. Browse by category/sub-category or use the search box to look for specific products. Once you have found the item, add it to your shopping bag and proceed to checkout when you are ready to Order. All our orders are free checkout (place your order without making any payments).You can manage your account online and check the progress of your order(s) from the ‘My Account’ section.

Is it safe to shop online at Vennan Health Store ?

The Vennan Health Store  website has been designed with you in mind. Yes. We use industry standard Secure Socket Layer (SSL) encryption; details such as your name, address and other critically sensitive information are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows in the status bar or address bar of your browser, (please check your individual browsers help pages if you are unsure where the padlock should appear).All our order are free checkout(your place order without making any payments) so they is no security threat.

Do I need to create an account to shop with you?

Yes. You can browse our website and add item(s) to your basket without creating an account. Once you proceed to checkout and need to enter in personal details and submit order, you will be asked to set up an account at this stage. This ensures your online shopping is safe and secure, and gives us the information needed to delivery your order to you. Once an account has been created, you can view and track your orders, store multiple shipping addresses, manage your newsletter subscription & wish list, and update your account information.

Do you offer price adjustments?

No, we do not currently offer price adjustments. The price paid at the time of payment/order confirmation is final.

Does your website display your complete collection?

Our online store displays most products from our collection, . Please contact Customer Services who will do their best to help you with what you are looking for. We do not currently offer catalogues or brochures.

ORDERING & DELIVERY

How do I place an order online?

Placing an order on our website is easy. Once you’ve found what you’re looking for, click ‘add to bag’ – your item will be added to the mini bag (found in the top right corner of the page). When you are ready to complete your order, click ‘view bag’ or ‘checkout’ within the mini bag to continue to checkout.

How do I place an order online?

Placing an order on our website is easy. Once you’ve found what you’re looking for, click ‘add to bag’ – your item will be added to the mini bag (found in the top right corner of the page). When you are ready to complete your order, click ‘view bag’ or ‘checkout’ within the mini bag to continue to checkout.Checkout is where you place order for your item(s).  If you have placed an order online with us before, simply type in your email address and password to log in. If you are a new customer you will need to take a few moments to create an account – a quick and easy process to do. Once your order has been confirmed, you can log into your account to track your parcel.

How do I know my order has been submitted successfully?

You will receive an order number, which is shown on the order confirmation screen. You should also receive a confirmation email. If you don’t receive this email, first check your junk/spam folder before contacting Customer Services.

How do I pay for my order?

After placing your order with our free checkout form, our sales department will contact you and give you instructions on how to make payments.Your order will processed within 24 hours when your payment is confirm

Can I order from overseas?

Yes, we deliver to a range of international locations. For a complete list of all delivery countries and costs contact us 

I have more than one order – can they be shipped together?

Unfortunately we are unable to ship orders together as they are processed by our warehouse at different times. Please   contact us